FormDr Frequently Asked Questions

Once I delete my form submission is it deleted forever?

Yes, we do not store any client/patient information on our servers once you have deleted it out of your account.

Is there a limit to how many forms I can have?

Yes and No. If you are on our unlimited plan you can have as many forms as you need, however, if you are on the starter plan there is a limit of 5 forms.

Does FormDr have a referral program?

Yes. Login to your account and go to My Account > Referral. You and your referral will receive a $50 referral credit.

Are my phones mobile friendly?

Yes. Our forms will shrink down to the appropriate size whether they are using a computer, tablet or phone.

Can I filter my form submissions?

Yes. You can filter submissions by Completed, Incomplete, Opened, Received but not open, Sent by not received, and by the form name.

How do I view my most recent submissions?

Yes. To filter your submissions by most recent, go to “Filter Submissions” and filter by “Completed.” By default, this will load the most recent submission.

When a patient fills out a partial form at home, how do they finish where they left off?

If a client started to fill out a form and selected “Save and Continue Later” they will have a secure link emailed to them. They can gain access to that form from their email using the last four digits of their social security.

If I delete a completed patient form, does it go away forever?

Yes, we do not store patient data after it has been deleted.

What happens when a patient selects “Save Progress”?

Once a patient selects “Save and Continue Later” they will be asked to enter their email address and the last four digits of their Social Security. Once your patient has entered their social and email, a secure link will be emailed to your patient. Your patient will need the last four digits of their Social Security to access this information.

Can I view a form that says “Saved Progress”?

Yes, simply click on the patient name and you can view where the patient has left off.

Does FormDr provide a BAA?

Yes, we offer a Business Associate Agreement (BAA).

Is FormDr HIPAA compliant?

Yes, all patient data is encrypted in transit and rest with a 256-bit encryption key. FormDr servers are the same servers as major hospitals systems.

 

Am I able to modify my form myself?

Yes. Go to “My Forms > Revisions” to make updates to your form.

Is there a limit to the amount of revisions I can make?

No, you have full access to your form and can make as many changes as you need.

Can I customize my form?

Yes, FormDr has a simple form builder that allows you to edit the logo and colors. You can also adjust the questions and fields on your form to fit your business needs.

When I send a form to a patient, and I enter a phone number and an email, does my form go to both text message and email?

Yes, if you enter the email and phone number the patient will receive a text message and an email asking them to fill out your form.

Does FormDr translate forms to a different language?

We currently do not offer any translation services. However we can translate your form through Google Translate, but we can not guarantee the accuracy of the translation.